– Zoom Video and Audio Not Working? Here’s How to Troubleshoot
We can help you learn how to troubleshoot when these situations happen to you. If you are having trouble with your microphone or speakers while using Zoom on your computer, follow these steps to test your audio in Zoom. Audio settings are a great way to make sure your microphone is working and avoid common Zoom audio problems. Follow these instructions to easily access audio settings before or during a meeting. Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases.
During a Meeting can you open your Zoom audio settings and see if the volume slider has defaulted to low off. I’m having a similar problem. Just breaking in a new computer. Mike works per test, speakers work, fader is fine, device drivers are up to date. Anything else? I have the same problem with a Acer-Laptop. Speakers work with everything. When I play zoom test sound there is a split second of sound and then I hear nothing. Even a factory reset of the laptop didn’t solve the problem.
Same problem zoom test sound on the new Asus Zenbook Windows 10, version 21H2. I have the same problem. I don’t know what to do ’cause any other apps such as youtube, google meet or spotify are playing well. Hope you can answer if you find any solution. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.
Just work your way down the list until you find the one that does the trick. Before you attempt anything more complicated, make sure everything is connected securely. If not, take a look at the second fix below. So you should update the audio driver to see if it fixes your problem. There are two ways to get the correct drivers for your sound card: manually or automatically.
To update the audio driver manually, you can go to the official website of your device manufacturer, find the driver corresponding with your specific flavor of Windows version for example, Windows 64 bit and download it manually. Driver Easy will automatically recognize your system and find the correct drivers for your exact audio device, and your Windows version, and it will download and install them correctly:. So does the driver update get your Zoom audio back on track?
If not, there are a few more fixes to try.
Zoom test speakers – none:.Join Meeting Test
You can tick the box in the bottom left of the pop up window to set Zoom to automatically join your audio each time you join a meeting in future. Follow the prompts, if you hear the ringtone then your speakers are working.
If you do not hear the ringtone then click no and Zoom will proceed through your speaker options until you can hear. You should also check the volume on your computer, in case this is down very low and needs to be raised.
When testing your microphone, speak and then pause. If you hear your voice played back then this means that your microphone is working. If you do not hear your voice played back, press no and Zoom will work through the other options to find a working microphone.
Once these testing steps are completed, then Zoom will let you know that you are good to go! A box will pop up where you can change your selected speaker and microphone and test them again, adjust the speaker volume and adjust your microphone. Tip: You should always test your audio devices to ensure that they are working prior to joining or hosting a new meeting. In the Audio Settings menu, you can select which speakers or microphone that you would like to test, as well as adjust volume on these devices.
Follow the instructions on your screen to call a phone number for the country you are in, enter the meeting ID and participant ID when prompted. These simple steps should help you to set up and troubleshoot any sound issues prior to joining or within a Zoom Meeting.
If you experience any further issues please contact the econferencing team on 03 or econferencing otago. You can also switch to phone audio if needed. Search Search Search. How to Test your Microphone and Speakers in Zoom.