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What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. I cannot log into your Zoom account using this method. Contact your IT administrator for instructions. Go to Solution. View solution in original post. Hi sorachat I would recommend reaching out to your internal IT team, as they would be able to provide you with more insight as to what login method they would like you to use. Hi sorachat Its likely that your account admin has restricted the allowed types of logins.

Do you use SSO login for other services? If so, you likely have to use SSO for Zoom as well now. If email owner cannot log in sso. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting.

Browse Backgrounds. Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Cannot login email or Facebook. Cannot login email or Facebook. Go to solution. Cannot login email or Facebook disble email or Facebook Unable to sign into your account.

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However, the method below is one of the easiest to manage. Your Personal Meeting ID is a personal invitation link tied to your account that never changes.

You can also customize this personal invitation link. Using your Personal Meeting ID, there is no need to schedule these meetings in advance, just make sure you are signed into a meeting using your PMI and that your students have this information.

Steps: 1. Pass this information along to your students! The easiest way to do this is to paste it into your office hours. Hit “Save” 5. Now click “New Meeting. We had 2FA enabled to secure access to our account. I am the account admin and have disabled 2FA from the security settings but it is still requiring 2FA every time I log in. I have tried re-enabling and disabling this several times but this issue still persists. See the screenshots below.

Have you check if 2FA is enabled on that exact account? As an account admin, you can set the default settings but the user themselves can overwrite in their own account.

Thank you Jennifer. I am actually referring to the admin account. I just logged in with that account on my phone to respond to this and had to go to the Authenticator to allow me log in. This is something I am experiencing directly. Thank you for your response. The original post is not about 2FA.

It was about unusual login verification which looks similar to 2FA but a different issue. I suggest you create a new post and ask this question.

I’m late to this party but just started having the same issue. Small nonprofit, multiple accounts but multiple users per account. Did anyone ever find a satisfactory solution? The verification codes aren’t even coming through when I can access the related email.

Incredibly frustrating! We’re having the same issue. A small non-profit – we need to share the Zoom accounts. At the moment, we set up the emails to get auto-forwarded to 2 of us, then the teachers needs to text us if they need a code. It’s a pain. Hello, My name is Brandon. Thanks for joining the Zoom Community! This function is a security feature, so Zoom cannot disable it. Please see our blog on this subject that was published back on April 25th of this year.

Well in that case, we will have no option but to cancel our subscriptions to zoom and go with Microsoft Teams instead. Zoom enabled the security feature, so why can’t zoom just as simply disable it. It is causing havoc to many of your customers. Amazon, iTunes, apple, microsoft just issue emails with warnings when attempts to sign-in from “suspicious locations” are made, so instead of blocking the attempt and sending a OTP, why not just do that?

Apart from that, everywhere outside of the office has suddenly been decreed a suspicious location. What criteria does zoom use for a “suspicious location”? I was not aware, but apparently, there is a lot of user chatter about this. Note, that this is not a guarantee, it will still be up for approval by our Trust and Safety team. Let me ask the moderators to submit a support ticket on your behalf. Anyone else on this thread, if you have a legitimate use case for the need to disable OTP from your account, please submit a support ticket and reference this thread.

Thank you for your patience. Our team has temporarily disabled OTP globally as we re-evaluate. For the time being OTP has been disabled on login. Please try logging in again, and If you are still having difficulties logging in, please let me know.

That is a conversation that you should have with your AE from Zoom. This is not the correct forum for a conversation as such. I’m the original poster of this topic. We haven’t encountered any issues since the OTP feature was disabled yesterday.

It will take few days to know for sure if the OTP emails due to unusual login actually stopped. Type the domain that York has set up for its users of the Zoom system. The domain is: yorku. Once you have typed in your PPY username and password, you can click Login to proceed. If you have any issues logging in to Zoom at this stage, please ensure that your username and password are correct.

You can check this by logging into Moodle or any other PPY governed service. You can also try to clear your browser’s cache and cookies to ensure that your browser has not retained stale login information. My Staff portal. My Account portal. Security Info portal. My Apps portal. Password reset. When you’re not using a supported browser If you get the message saying that you’re trying to access your organization’s sites from an unsupported browser, check which browser you’re running.

When you need to sign in to the Edge browser Your organization can require you to be signed in on the Edge browser with your work or school account as part of a security policy to protect access to resources. If that policy is in place, you might see a message like this: Select Switch Microsoft Edge profiles to sign into the Edge browser with your work or school account required to sign in with this account to this service, app, or website.

When you’re not using a supported operating system Make sure that you’re running a supported version of the operating system, including: Windows: Windows 7 or later. Windows Server: Windows Server R2 or later. To avoid this message, you must install and run a supported operating system. You are prompted to link your existing personal account with your new University account.

Follow the instructions provided to link the accounts. Your Zoom Profile page now displays two icons below your email address indicating that your accounts have been linked. If you have a departmental Zoom account that uses your Pitt email address, you likely sign into it using a web address in the form of pittdept.