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Communication and collaboration across video meetings, phone, webinar, chat, and conference room solutions. Designed to comply with the stringent requirements of the Federal Government, Zoom for Government delivers an intuitive and secure experience similar to what commercial Zoom users experience.

In addition, the Zoom for Government platform leverages the U. While designed to meet the specialized requirements and needs of the Federal Government, Zoom for Government offers a similar experience as the standard Zoom platform. It leverages the U. It is managed by U. Zoom for Government is also available to U. Build stronger relationships, supercharge collaboration, and create an engaging meeting experience with HD video and audio for up to 1, participants. Included with your account, our chat solution simplifies workflows, boosts productivity, and ensures employees can collaborate securely, both internally and externally.

Power your voice communications with our global cloud phone solution with secure call routing, call queues, SMS, elevate calls to meetings, and much more. Adapt your conference rooms to changing workforce needs while balancing office and remote experiences with HD video and audio, wireless content sharing, and interactive whiteboarding. Zoom offers webinars to accommodate all of your virtual event needs.

Create virtual experiences that attendees will love. Get started today with Zoom Webinars. Meet Zoom Phone, the cloud phone system that delivers the innovation, simplicity, reliability, and security that customers expect from Zoom.

As a core component of the Zoom UCaaS offering in Zoom for Government, Zoom Phone provides a full portfolio of call-handling features, satisfying the most demanding requirements. Whether your users are remote, back in the office, or in a hybrid work environment, Zoom Phone can be tailored to the specific needs of your agency with a range of calling plans and international calling capabilities.

Want to keep your existing carrier? No problem, Zoom Phone can integrate with existing carrier services almost anywhere in the world. Moving between a phone call and a Zoom Meeting is as easy as a single click. Most employees have a single device for both business and personal use. The Zoom mobile client allows staff to do business on their smartphone or tablet using an agency phone number, while protecting their personal phone number and information.

Zoom Phone supports macOS and Windows operating systems, as well as iOS and Android smartphones and tablets, so your experience is the same whether at home, in the office, or on the road. Desk phones and portable handsets are also available. Zoom Phone offers the same great audio experience as Zoom Meetings.

Our technology optimizes voice quality based on network conditions, and echo cancellation and noise suppression minimize background distractions. Zoom Phone is architected for reliability, and secured with TLS 1. These advanced features are integral to the Zoom Phone platform and available at no additional cost. We continually test our products to meet accessibility requirements, incorporate new assistive technologies, and listen to feedback to build products that fit your needs.

The host can spotlight interpreter and speaker videos so everyone can see them, no matter who is speaking. Or you can pin multiple videos for your own custom view. Customize the font size of chat and closed captioning in your accessibility settings.

If you use Zoom with a screen reader, you can focus on what you hear with granular control over screen reader alerts. Easily manage all major workflows with just your keyboard. Zoom also supports keyboard shortcuts to navigate our features. Use Zoom without a screen.

We follow the latest accessibility standards to help make our platform fully accessible to the latest screen readers. If the functionality is enabled, transcripts are automatically generated and synchronized to make it easy to search and review meetings recorded in the cloud.

Never miss a word with closed captioning. Users that would like to include interpreters in their meetings or webinars have the ability to enable language interpretation. For more information contact support. The Zoom for Government platform is U.

The Zoom for Government platform offers a similar experience as the commercial Zoom platform, but operates in a dedicated, U. Zoom for Government and commercial Zoom use the same codebase, but Zoom for Government updates are generally released on a separate schedule, which can be up to several weeks after the changes are made on the commercial Zoom platform.

Zoom for Government Communication and collaboration across video meetings, phone, webinar, chat, and conference room solutions. What’s the difference between Zoom for Government and commercial Zoom? Platform Overview. Zoom for Government is for your mission. We enable the federal mission through an easy-to-use and innovative collaboration platform.

We serve this mission through a separate platform: Zoom for Government. Zoom Meetings Build stronger relationships, supercharge collaboration, and create an engaging meeting experience with HD video and audio for up to 1, participants.

Zoom Chat Included with your account, our chat solution simplifies workflows, boosts productivity, and ensures employees can collaborate securely, both internally and externally. Zoom Phone Power your voice communications with our global cloud phone solution with secure call routing, call queues, SMS, elevate calls to meetings, and much more. Zoom Rooms Adapt your conference rooms to changing workforce needs while balancing office and remote experiences with HD video and audio, wireless content sharing, and interactive whiteboarding.

Zoom Webinars Zoom offers webinars to accommodate all of your virtual event needs. Mission Spotlight: Meet Zoom Phone. What is Zoom Phone? Employee privacy: one device, for work and life Most employees have a single device for both business and personal use. Consistent user experience, anywhere, on any device Zoom Phone supports macOS and Windows operating systems, as well as iOS and Android smartphones and tablets, so your experience is the same whether at home, in the office, or on the road.

Secure, reliable high-definition audio Zoom Phone offers the same great audio experience as Zoom Meetings. Advanced PBX features Zoom Phone delivers advanced call handling features while continuing to innovate: Voice messages are automatically transcribed. Users can define time-of-day call handling on an individual basis.

Enable automatic or ad hoc call recording. Ensure staff safety with intelligent E services. Create IVRs, auto attendants, and call queues with point-and-click simplicity. A focus on security for your mission In-meeting security controls In-meeting security controls help you manage who can join meetings and how information is shared. This includes user ID watermarking to help address leaks and unauthorized disclosures. Zoom persistent chat also offers advanced chat encryption. Accessibility paves the way for our platform We strive to make Zoom for Government easy for everyone to use.

Compliance with accessibility standards Our products are compliant, with exceptions, with the following standards: WCAG 2.

Accessibility Features. Multi-spotlight and multi-pinning The host can spotlight interpreter and speaker videos so everyone can see them, no matter who is speaking. Accessibility settings Customize the font size of chat and closed captioning in your accessibility settings.

Keyboard accessibility Easily manage all major workflows with just your keyboard. Screen reader support Use Zoom without a screen. Automatic transcripts If the functionality is enabled, transcripts are automatically generated and synchronized to make it easy to search and review meetings recorded in the cloud.

Third-party captioning Never miss a word with closed captioning. Rearrange videos Create your own custom gallery view by clicking and dragging videos to a different position. Simultaneous interpretation Users that would like to include interpreters in their meetings or webinars have the ability to enable language interpretation.

Content library. The Makings of a Modern Federal Workspace. For any Zoom for Government support inquiries, please use the following communication channels:. Online Support Submit support request form sign-in required For more information contact support.

Frequently Asked Questions. Contact Us.

 
 

 

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A video-optimized contact center software can improve your customer service performance, simplify your business operations, and elevate your customer experiences. According to Metrigy research, an integrated unified communications and contact center solution helps organizations improve agent efficiency, deliver new services, and provide a premium customer experience.

For all Zoom Contact Center agents and call center supervisors, the call handling experience is part of the same Zoom client. Enable custlmer productivity by adding agent and supervisor capabilities to their existing Zoom client.

With no need to deploy cuetomer software, simply configure your contact center settings in the Zoom Admin console. Using the same Zoom application also optimizes your IT footprint. Provision phone numbers and program a contact center flow in minutes using customet modules in the cuatomer voice response designer. No coding is required! Automate your customer service and sales interactions with automatic speech recognition, recordings, and text to speech. Create skills or categories of skills for individual contact center agents to help plan and route calls, chat, and SMS from customers to the right person at the right time.

Design your how do i call zoom customer service center for efficiency. Create queues as destinations in the interactive voice response designer with the correct call routing group to make sure you always have the right business requirements in place to answer your customer calls.

You only improve what you measure. Using a how do i call zoom customer service of real-time and historical data, contact center supervisors can optimize the outcomes of their customer service and sales interactions.

With cloud contact center software, how do i call zoom customer service customers can start the conversation from the digital channel of their choice, like a website, application, вот ссылка even acll phone call, and add video if needed.

Customize your contact center service using the Zoom Admin console and the same Zoom client for Contact Center Agent and Supervisor workflows. With only a few vustomer of JavaScript, add Zoom Contact Center into your existing application or website. You can also integrate data from third-party systems like Salesforce to help provide call center agents with the most up-to-date information.

Exceed customer expectations and make engagement easy from their digital presence of choice. Connect with a Zoom expert today to improve your customer service performance, and experience the benefits of introducing a video-optimized cloud contact center software solution. By submitting the form, I agree to the Privacy Policy. Deliver a better customer experience Do you need a contact center solution? See where you stand. Download the White Paper. Simple agent and supervisor experiences For all Zoom Contact Center agents and call center supervisors, the call handling experience is part of the same Zoom client.

Empower contact center employees Enable how do i call zoom customer service productivity by adding agent and перейти на страницу capabilities to their existing Zoom client. Minimize IT complexity With no need to deploy additional software, simply configure your contact center settings fo the Zoom Admin console. Stay connected Communicate with and support customers no matter where your teams work.

Request a demo. Cloud contact center software built for flexibility serrvice efficiency. Build with ease using the visual IVR system. Organize your agents using skills and proficiencies. Align agent resources with call routing groups and calk. Measure and improve call center performance with analytics. Easily integrate Zoom Contact Center With cloud contact center software, your customers can start the conversation from the digital channel of their choice, like a website, application, or even cal phone call, and add video if needed.

Contact our team today Connect with a Zoom expert today to improve your customer dall performance, and experience привожу ссылку benefits of introducing a video-optimized cloud contact center software solution.

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